SHIPPING AND HANDLING RATES             
You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected, and your shipments' destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us globalshipping@gpssystems.com if you would like to discuss international ordering options

Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to contact us at shipping@gpssystems.com.

 
Credit / Debit Card Authorizations
An authorization on a credit or debit card is a hold against your banks credit card spending limit. We may attempt to get an authorization prior to the goods being shipped.  A charge for the total amount of the order to be shipped is normally sent to your credit card bank prior to shipping. In the event an authorization was required, your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds. 

PROCESSING TIME
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our fulfillment house for shipment.

NOTE - We do charge your credit or debit card prior to your order being shipped.  We do attempt to get full payment on your card for the amount of your order at the time your order is placed. This is a charge against a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is cancelled by us, the charge against your credit limit or available funds will again become available for use. The amount of time it takes for a chargeback to your credit card is dependant on the policies of the bank that issued your card.

Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our fulfillment house(s) within the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

TRANSIT TIME
Parcel Post: 2 – 9 Days (within US 48 contiguous states)

Parcel Post: 4-14 Days (between Alaska, Hawaii, US territories)

Parcel Post: 3 – 6 weeks (between US 48 states & Alaska / Hawaii / US Territories)

UPS/FedEx Ground: 3 - 8 Business Days
UPS/FedEx Second Day: 2 Business Days
UPS/FedEx Next Day Air: 1 Business Day.

TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

Risk of Loss
If the Customer provides Professional Project Management Services with Customer's carrier account number or selects a carrier other than a carrier that regularly ships for Professional Project Management Services, title to products and risk of loss or damage during shipment passes from Professional Project Management Services to Customer upon shipment from Professional Project Management Service’s facility. For all other shipments, title to products and risk of loss or damage during shipment passes from Professional Project Management Services to Customer upon receipt by Customer. Notwithstanding the foregoing, title to software will remain with the applicable licensor(s) and Customer's rights therein are contained in the license agreement between such licensor(s) and Customer. Professional Project Management Services retains a security interest in the products until payment in full is received. Customer will be responsible for all shipping and related charges.

Export Regulations
If this transaction involves an export under the U.S. export regulations, the commodities, technology and/or software sold or distributed under these terms and conditions of sale exported from the United States by Professional Project Management Services were exported in accordance with such regulations. Diversion, use, export or re-export contrary to United States law is prohibited. The commodities, technology and/or software sold or distributed under these terms and conditions of sale may not be exported or re-exported to Cuba, Iran, Iraq, Libya, Sudan, North Korea or Syria or to entities and persons that are ineligible under United States law to receive United States commodities, technology and/or software. In addition, manufacturers' warranties for exported products may vary or may be null and void for products exported outside the United States .

Dispute Resolution
AGREEMENT TO RESOLVE ALL DISPUTES THROUGH ARBITRATION OR IN SMALL CLAIMS COURT AND AGREEMENT TO WAIVE A RIGHT TO JURY TRIAL AND TO PARTICIPATION IN CLASS ACTIONS

You and Professional Project Management Services agree to resolve any controversy, dispute, or claim arising out of or relating to your purchase of any product or service from Professional Project Management Services by binding Arbitration administered by the American Arbitration Association, or in a small claims court, and judgment on the arbitration award rendered by the Arbitrator(s) may be entered in a court having competent jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and covers all controversies, disputes, claims arising out or relating to your purchase including, but not limited to contract claims, tort claims and statutory claims, or any combination of claims. We agree that the arbitration or small claim proceeding will take place in Will County, Illinois.

We agree that the American Arbitration Association shall administer the arbitration, and that the American Arbitration Association's Commercial Arbitration Rules and Mediation Procedures and Consumer Related Disputes Supplementary Procedures, if applicable, shall apply. These Arbitration Rules may be found on the American Arbitration Association's web site at www.adr.org . You and Professional Project Management Services agree that the Arbitration Award maybe taken to a Court of competent jurisdiction to become an enforceable judgment. You and Professional Project Management Services agree that any arbitration under this Agreement will take place on an individual basis. Class arbitrations and class actions are not permitted.

If you wish to begin arbitration against Professional Project Management Services you must file a case with the American Arbitration Association. You may visit the American Arbitration Association's web site at www.adr.org to obtain forms and guidance and to learn the procedure for filing a case under this Arbitration Agreement.

This Arbitration Agreement affects you legal rights. An arbitration is resolved by a neutral party and not a judge or jury. There is less discovery and less exchange of information between the parties to an arbitration than might occur in a court proceeding. An arbitration award is final and binding and will only be overturned or reversed by a court in very limited circumstances. You agree that, by entering into this Agreement, you and Professional Project Management Services are each waiving the right to a trial by jury or to participate in a class action.